Application Support Analyst (SQL)
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Summary
Support mission-critical clinical and business applications at a Melbourne hospital: troubleshoot incidents, investigate data issues with SQL, assist with upgrades and testing, and maintain documentation. Initial 12-month contract with possible extension; SQL and application-support experience are core.
Milestone IT is proud to partner with a leading healthcare provider in Melbourne to recruit an Application Support Analyst. This is an excellent opportunity to join a dynamic IT team supporting mission-critical hospital systems on an initial 12-month contract, with the potential for extension.
About the Role
As an Application Support Analyst, you will play an important role in supporting clinical and business applications within a hospital environment. You will focus on troubleshooting application issues, working with SQL to investigate data-related problems, and ensuring systems remain reliable and available to support essential hospital operations.
Key Responsibilities
About the Role
As an Application Support Analyst, you will play an important role in supporting clinical and business applications within a hospital environment. You will focus on troubleshooting application issues, working with SQL to investigate data-related problems, and ensuring systems remain reliable and available to support essential hospital operations.
Key Responsibilities
- Provide day-to-day application support across clinical and administrative departments.
- Investigate, troubleshoot and resolve application issues, including data-related errors using SQL queries.
- Collaborate with end-users, vendors and internal IT teams to resolve incidents efficiently.
- Assist with application upgrades, testing and deployments.
- Maintain accurate system documentation, support procedures and records of known issues.
- Contribute to the ongoing stability and performance of critical hospital applications.
- 1–4 years of experience in application support or a similar IT support role.
- Strong working knowledge of SQL, including writing queries and troubleshooting data-related issues.
- Previous experience supporting healthcare or hospital IT systems is highly desirable.
- Familiarity with ticketing systems and incident management processes.
- Strong communication, analytical and problem-solving skills.
- Ability to work collaboratively with technical teams and non-technical stakeholders.
- Initial 12-month contract with the potential for extension.
- Opportunity to work with a respected healthcare organisation.
- Supportive and collaborative team environment.
- Valuable experience supporting critical clinical and business applications.
- Opportunity to develop your technical skills within the healthcare IT sector.