Application Support Analyst
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Summary
Sydney-based Application Support Analyst on a 12-month rolling contract ($550+/day, hybrid with 3 WFH days) in an SRE team: investigating application issues, diagnosing root causes, managing alerts, and providing support via ITSM tooling. Stack includes AWS, APIs, monitoring (Splunk, Datadog), SQL, Jira/Confluence and CI/CD (Ansible, Terraform, Jenkins).
Salary: $550+ per day
Application Support Analyst - 12-month rolling contract* Sydney-based SRE Team
* $550 per day
* Hybrid role, WFH 3 days per week
TheDriveGroup are partnering with a well-known business that is looking to add an application support analyst to investigate application issues and diagnose root causes whilst minimising service disruption.
Key Responsibilities:
- Plan and implement regular system upgrades
- Determine the root cause of issues & address the issues
- Respond to issues and create tickets and escalate to next level support / high priority incidents team if required
- Configuring and managing alerts across all business systems
- Provide technical Support via ITSM tooling
- Experience in application development or software development is good to have
- Strong research and analytical skills for investigating and exploring application integration issues and products
- Experience with APIs, AWS, GitHub, SRE, DevOps, logging, monitoring and auditing technologies such as Splunk, Datadog, AppDynamics, Splunk Observability
- SQL queries (MySQL, SQL)
- Experience with tools such as Jira and Confluence
- Experience in CI/CD - comfortable with Ansible, Terraform, Jenkins
- Exposure to languages such as Java, Golang, JavaScript, React, etc. is a bonus.
They will interview in the next week or so with a quick 2-stage process!
If you have any questions about this role or others we have available, you can email our team directly via hayley@thedrivegroup.com.au
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