Application Support Engineer (12 hours shift）
Summary
Provides 24x7 onsite production support for IT applications and systems used by ams-Osram, handling hotline calls and emails, logging incidents, escalating unresolved issues to 2nd/3rd level support, and troubleshooting on the cleanroom/production floor. Works 12-hour shifts on a 4-on/3-off, 3-on/4-off rotation.
Salary: $2,300 – $2,500 per month
Responsibilities:
Provide 24x7 onsite IT applications and system production support
To answer and respond to all IT applications and systems related inquiries, hotline calls and emails.
Log all the incidents and issues reported by ams-Osram users.
To escalate any unresolved IT and application issue to 2nd and 3rd Level of support for their attention and further resolution.
Execute tasks base on SOP and IT engineers instructions.
To attend and troubleshoot IT and application systems issues in cleanroom or production floor.
Perform the duty following a work routine of 4days work/3days rest; 3days work/4days rest, 12 hours shift pattern.
Requirements:
Min Diploma in Information Technology
Min 1 year experience in Application Support
No experience candidates are welcome as training will be provided.
Good communication and working attitude.