Desktop Engineer — AMK

Provide Level 2/3 support for desktops, laptops, mobile devices, virtual desktops, peripherals, and connectivity issues.

Install, configure, deploy, and troubleshoot Windows, Microsoft 365, Teams, Outlook, OneDrive, and SharePoint.

Manage endpoint platforms, software and OS deployment, patching, endpoint protection, encryption, MFA, and device compliance.

Resolve incidents and service requests, conduct root cause analysis, and coordinate with vendors and infrastructure teams.

Support device provisioning, refresh, migration, decommissioning, and asset inventory management.

Support workplace technology projects, testing, rollouts, and change management activities.

Maintain technical documentation and reports, and support audits and security compliance requirements.

Diploma or Degree in IT, Computer Science, Computer Engineering, or a related discipline.

Minimum 5 years of relevant experience in desktop engineering, End-User Computing (EUC), or endpoint management.

Hands-on experience with Windows, Microsoft 365, and tools such as Microsoft Intune, SCCM, Microsoft Entra ID, or Active Directory.

Experience in software and OS deployment, patch management, endpoint security, and vulnerability remediation.

Strong troubleshooting skills across hardware, software, networking, and authentication.

Experience in incident, problem, and change management, including Change Advisory Board (CAB) processes.

Experience supporting device refresh programmes and migrations.

Good communication and stakeholder management skills.

Experience in Singapore Government, Statutory Board, WOG, or GCC environments.

Familiarity with IM8 and government cybersecurity requirements.

Relevant ITIL, Microsoft, or CompTIA certifications.