Application Support Engineer
Summary
Provides 2nd-line technical support for enterprise applications (ERP/CRM) used across the company's subsidiaries: troubleshooting software defects, maintaining configurations, and assisting with integrations, deployments, and documentation. Requires SQL and API familiarity and 2+ years in technical support; on-site or hybrid role.
Location: Multiple Locations
Terms: Full-Time, On-Site or Hybrid
Summary:
The Application Support Engineer provides technical assistance for enterprise applications used within the subsidiaries. This includes troubleshooting application issues, maintaining configurations, and assisting in system integrations.
Key Responsibilities:
Provide 2nd line support for business-critical applications.
Analyze, reproduce, and resolve software defects and issues.
Collaborate with developers and vendors to implement updates and patches.
Assist with application deployment, configuration, and training.
Maintain logs and technical documentation.
Qualifications:
Bachelor’s degree in Information Systems, Computer Science, or equivalent.
2+ years of experience in application or technical support.
Familiarity with SQL, APIs, and enterprise applications (ERP/CRM systems).
Certifications:
Microsoft Certified: Power Platform Functional Consultant
ITIL Foundation
ServiceNow Certified System Administrator (optional)
Skills
As published by dover · 8 questions
Short answers (6)
- What are your salary expectations (in EGP/month)?
- When can you start this position (specific date or notice period)?
- Which types of enterprise applications have you supported (e.g., ERP, CRM, HRMS, custom-built systems)?
- What is your experience with querying databases using SQL for troubleshooting or reporting? Provide an example.
- LinkedIn optional
- Phone Number
Pick from a list (1)
- English level
Attachments (1)
- Resume Upload