freehire launches on Product Hunt on 26 August.

Follow →

Devsu

Discussion

Application Support Engineer (GCP & Media Platforms)

Open 16d reposted 2× · 2 open copies

We are looking for an Application Support Engineer to provide production support for cloud-native media applications running on Google Cloud Platform (GCP) and Kubernetes.
This role focuses on L2/L3 application support, incident response, root cause analysis (RCA), and on-call rotations for services built in Go and deployed using GKE, Cloud Run, and GCP Workflows.

You will support platforms for live streaming, video transcoding, Video-on-Demand (VOD), and Media Asset Management (MAM) in high-availability, time-sensitive environments.
Full-time (40h) role with on-call rotations, including weekend coverage.

Responsibilities

  • Provide L2/L3 production support for critical media applications
  • Troubleshoot application, platform, and infrastructure issues across GCP and Kubernetes
  • Analyze logs, metrics, and traces to identify root causes
  • Resolve incidents using runbooks and SOPs, escalating when required
  • Partner with Engineering and SRE teams, providing clear technical context
  • Support live streaming pipelines and video transcoding workflows
  • Diagnose issues related to:

- Stream ingest failures

- Transcoder job errors and performance bottlenecks

- Output quality, latency, and availability

  • Participate in on-call rotations, including weekends
  • Document incidents, RCAs, corrective and preventive actions
  • Continuously improve monitoring, alerting, runbooks, and SOPs

Requirements

Required

  • Experience in Application Support, Production Support, or Reliability Engineering roles
  • Hands-on experience with Go (code reading and debugging)
  • Strong experience with Kubernetes and Google Cloud Platform (GCP)
  • Proven experience supporting live streaming and video transcoding workflows
  • Experience participating in on-call rotations
  • Strong analytical and troubleshooting skills
  • Ability to perform effectively during high-pressure incidents

Nice to Have

  • Experience in media, broadcast, or streaming platforms
  • Familiarity with live event operations
  • Experience with Grafana, Prometheus, or similar monitoring tools
  • Experience with ServiceNow, PagerDuty, Slack
  • Understanding of SRE concepts (SLIs, SLOs, error budgets)

Benefits

At Devsu, we believe in creating an environment where you can thrive both personally and professionally. By joining our team, you’ll enjoy:

  • A stable, long-term contract with opportunities for career growth
  • Private health insurance
  • A remote-friendly culture that promotes work-life balance
  • Continuous training, mentorship, and learning programs to keep you at the forefront of the industry
  • Free access to AI training resources and state-of-the-art AI tools to elevate your daily work
  • A flexible Paid Time Off (PTO) policy as well as paid holiday days
  • Challenging, world-class software projects for clients in the US and LatAm
  • Collaboration with some of the most talented software engineers in Latin America and the US, in a diverse work environment

Join Devsu and discover a workplace that values your growth, supports your well-being, and empowers you to make a global impact.

Show

What this application asks

workable

First name, Last name, Email, Phone, Resume, Desired Monthly Salary in USD, Country of Residence, During this application process I agree to use only my own words. I understand that plagiarism, the use of AI or other generated content will disqualify my application.

  • I understand that this is a full-time position (40 hours/week), not a side job. The schedule is flexible, but I agree that, in general, I should be available and fully focused on this job during office hours. Also, I'm ok with using a time-tracking application (Hubstaff) as part of my responsibilities. yes / no
  • Do you certify that you have no felony convictions and authorize DEVSU to verify your employment, academic, and criminal background records during the selection process? *Selecting 'No' means you either have felony convictions or do not authorize background verification. yes / no
  • I live in Latin America. yes / no
  • I have experience with Google Cloud Platform Services. yes / no
  • I have experience with Go (Golang) yes / no
  • I have experience in Application Support, Production Support, or Site Reliability Engineering roles. yes / no
  • I understand this is a full-time role with on-call rotations that may include one weekend day. I confirm my availability for this schedule. yes / no
  • I have Advanced English skills. yes / no

See also

9,558 jobs
Remote Latam jobs
58,886 jobs
Kubernetes jobs
51,688 jobs
Google Cloud jobs
14,516 jobs
Remote Worldwide jobs
37,331 jobs
JavaScript jobs
54,834 jobs
TypeScript jobs
141,978 jobs
Python jobs
45,878 jobs
React jobs
6,352 jobs
Go jobs
216,809 jobs
Senior-Level jobs

Tailor your CV for this role?

We couldn't check your fit for this role — add a CV to your profile to see it next time.

A new version of freehire is available