Application Support Engineer – IBM i Administrator

Key Responsibilities

• IBM i System Administration: Manage, monitor, and maintain IBM AS/400 environments to ensure system stability, availability, and performance.

• Production Support: Investigate, troubleshoot, and resolve complex system issues, incidents, and service requests.

• Performance Management: Perform system performance tuning, capacity planning, and resource optimization.

• Incident Management: Coordinate with stakeholders and technical teams to ensure timely resolution of incidents and service requests.

• Backup and Recovery: Manage and support backup, restoration, and recovery procedures to maintain data integrity and business continuity.

• System Monitoring: Proactively monitor system health, identify anomalies, and address potential operational issues.

• Automation and Optimization: Automate routine administrative tasks using scripting or relevant tools to improve operational efficiency.

• Technical Leadership: Serve as a subject matter expert, guide team members, and contribute to technical and operational decisions.

• Cross-Functional Collaboration: Work with multiple teams to resolve complex issues and implement effective technical solutions.

• Process Improvement: Develop and implement best practices to improve system stability, support processes, and operational efficiency.

Must-Have Skills

• IBM AS/400 / IBM i Administration – Strong hands-on experience administering and supporting IBM i environments.

• System Troubleshooting – Ability to investigate and resolve complex enterprise system issues.

• Performance Tuning – Experience with system optimization, performance monitoring, and capacity planning.

• Backup and Recovery – Knowledge of backup, restoration, and disaster recovery procedures.

• System Operations – Strong understanding of IBM i system architecture and operational procedures.

• Technical Leadership – Ability to act as an SME, guide team members, and contribute to technical decisions.

Good-to-Have Skills

• Scripting and automation for routine system administration tasks.

• Experience improving enterprise application support processes.

• Exposure to capacity management and system availability monitoring.

• Experience coordinating incident resolution across multiple technical teams.

Qualifications

• Minimum 5 years of experience in IBM AS/400 Administration.

• Strong analytical, troubleshooting, and problem-solving skills.

• Ability to manage complex incidents and coordinate with multiple stakeholders.

• Demonstrated ability to mentor team members and provide technical direction.

• Willingness to work on a mid-shift schedule and adjust working hours based on business requirements.