Application Support Engineer (L2/L3)
Description
Application Support Engineer (L2/L3) – Banking
PT Berca Hardayaperkasa
We are currently looking for an experienced Application Support Engineer to join our banking client Banking Industry.
Job Responsibilities
Monitor and maintain production applications to ensure system availability and stability.
Troubleshoot application incidents using SQL queries, application logs, and REST/SOAP APIs.
Investigate production issues, perform Root Cause Analysis (RCA), and coordinate incident resolution.
Collaborate with development, database, infrastructure, network, middleware, and security teams.
Manage Incident, Problem, and Change Management processes in accordance with ITIL practices.
Support application deployments, production changes, SIT, UAT, and regression testing.
Prepare technical documentation, incident reports, and troubleshooting guides.
Provide on-call or after-office-hours production support when required.
Qualifications
Bachelor's degree in Computer Science, Information Technology, or related fields.
4–8 years of experience in Application Support or Production Support.
Familiar with Red Hat Enterprise Linux, Linux commands, and Windows Server.
Knowledge of Microsoft SQL Server, PostgreSQL, and SQL troubleshooting.
Familiar with Python scripting and Apache Solr.
Experience working with REST/SOAP APIs, Postman, and SoapUI.
Good understanding of ITSM/ITIL, Incident Management, Problem Management, and Change Management.
Experience supporting banking applications, contact center systems, IVR, Auto Dialer, Video Banking, or Banking Chat is an advantage.
Strong analytical, problem-solving, and communication skills.
Good written and verbal communication skills in English and Bahasa Indonesia.
Willing to work under pressure and provide production support outside regular working hours when necessary.
Based in Jabodetabek.