IT Support & Helpdesk
Summary
First-line IT support/helpdesk engineer at a securities brokerage in South Jakarta: troubleshooting hardware, software, and network issues, maintaining Windows/Linux servers, and supporting trading systems under OJK compliance and DRP/BCP requirements. Core skills: networking (TCP/IP, VLAN, VPN), Windows/Linux, virtualization.
Responsibilities:
Serve as the first point of contact for all internal IT issues (helpdesk)
Troubleshoot hardware, software, network, and daily operational application issues
Install, configure, and maintain PCs, laptops, printers, and other IT equipment
Monitor and maintain network infrastructure (switches, routers, firewalls) and ensure optimal connectivity
Manage and maintain servers (Windows Server/Linux), including virtualization and backup
Support the smooth operation of trading systems and capital market-related applications
Manage user accounts, access rights, email, and IT security systems
Record and document all incident tickets, configuration changes, and IT procedures
Coordinate with vendors and third parties for maintenance and procurement needs
Support the implementation of Disaster Recovery Plan (DRP) and Business Continuity Plan (BCP)
Ensure compliance with cybersecurity standards and applicable OJK (Financial Services Authority) regulations
Qualifications:
Minimum Diploma (D3) or Bachelor's degree (S1) in Information Technology, Information Systems, or related field
Minimum 1-2 years of experience in IT Support/Helpdesk (Experience in the securities/capital market industry is a plus)
Understanding of basic computer networking (TCP/IP, DNS, DHCP, VLAN, VPN)
Familiar with Windows and Linux operating systems
Knowledge of server hardware, storage, and virtualization is a plus
Able to work under pressure and willing to work outside regular hours when needed (especially during market hours)
Strong communication and interpersonal skills, patient in handling user complaints
Problem-solving attitude and high initiative