Application Support Engineer
Posted Updated
Summary
Provides L1/L2 production support for ERP and integration platforms serving US clients: monitoring app health, handling P1/P2 incidents within SLA, maintaining runbooks, and building automation for repetitive tasks. Core stack: SQL, monitoring/ticketing tools (Grafana, Splunk, Jira, ServiceNow), and Python/shell scripting.
Application Support Engineer ERP & Integrations
Experience: 2 to 4 years
Location: Onsite Full time
Responsibilities
- Provide L1/L2 production support for ERP and integration platforms for US clients.
- Monitor application health and alerts and respond to incidents within SLA.
- Follow and improve runbooks; escalate clearly to senior engineers.
- Suggest and help build automation for repetitive support tasks.
Requirements
- 2+ years in production or application support with incident management (P1/P2).
- SQL (SQL Server or MySQL).
- Experience with monitoring/alerting and ticketing tools (e.g. Grafana, Splunk, Jira, ServiceNow).
- Basic Python or shell scripting.
- Good written English; open to rotational shifts including nights and weekends.
Good to have
- ERP exposure (Blue Cherry or other fashion/retail ERP), EDI basics, use of AI tools in support work.