Application Support Engineer

We are looking for an Application Support Engineer to join our team and provide technical support for a portfolio of business-critical applications. This role is ideal for a flexible and technically minded engineer who enjoys troubleshooting complex issues, analysing systems and working across different technologies.

The successful candidate will be responsible for supporting applications used across the organisation, ensuring their stability, availability and smooth operation.

• Previous experience in Application Support, Production Support, System Engineering or a similar technical role.
• Strong troubleshooting and analytical skills.
• Ability to understand complex systems, their integrations and dependencies.
• Experience working with enterprise applications and supporting business-critical systems.
• Good understanding of system administration and IT infrastructure concepts.
• Ability to analyse logs and technical data and identify root causes.
• Familiarity with incident, problem and change management processes.
• Ability to work independently and take ownership of technical issues.
• Strong communication and collaboration skills.
• Flexibility and willingness to work with different technologies and applications.
• Good command of English, both written and spoken.

Nice to Have

• Experience supporting SaaS or cloud-based applications.
• Knowledge of APIs, system integrations and authentication mechanisms.
• Experience with monitoring and ticketing tools.
• Basic scripting or automation skills.
• Experience working in large, international organisations.