Application Support Engineer

About the role

As an Application Support Engineer, you will provide technical and functional support for finance applications across ERP, Accounts Receivable, Accounts Payable, invoicing, General Ledger and CRM within a banking environment. You will help maintain application availability, resolve production issues, support system integrations and implement application changes. Working closely with finance users, internal IT teams and vendors, you will ensure reliable operations and continuity of support for existing systems.

Key responsibilities

• Provide day-to-day technical and functional support for ERP, AR/AP, invoicing, GL and CRM applications.

• Monitor application availability, scheduled jobs, batch processes and system interfaces.

• Investigate and resolve application incidents using SQL queries, log analysis and technical troubleshooting within agreed service levels.

• Support business users with application issues, transaction discrepancies and operational requests.

• Perform root cause analysis for recurring incidents and coordinate permanent fixes with development teams and vendors.

• Troubleshoot integrations between finance applications, core banking systems and other platforms.

• Coordinate with vendors on application defects, patches, upgrades and enhancements.

• Gather and clarify business requirements and assess the impact of proposed application changes.

• Prepare and execute System Integration Testing (SIT), support User Acceptance Testing (UAT) and track defects through resolution.

• Support application deployments, production releases, post-deployment validation and rollback activities.

• Maintain application configurations, technical documentation, support procedures and troubleshooting guides.

• Coordinate with infrastructure, database and IT Security teams on application performance, access, security and availability.

• Support disaster recovery exercises, audit requests and application compliance activities.

• Participate in knowledge transfer and maintain continuity of support for existing applications.

• Provide after-hours support for critical incidents and scheduled releases when required.

What we're looking for

• Experience in application support, production support or a similar technical support role, preferably within banking or financial services.

• Practical knowledge of finance applications, including ERP, accounts receivable, accounts payable, invoicing, general ledger or CRM systems.

• Proficiency in SQL queries, application log analysis and structured technical troubleshooting.

• Understanding of system integrations, interfaces, batch processing and scheduled jobs.

• Experience supporting SIT, UAT, production releases, post-deployment validation and rollback activities.

• Strong incident management, root cause analysis and problem-solving skills.

• Ability to work effectively with business users, internal IT teams, infrastructure, database and IT Security teams, development teams and vendors.

• Clear communication skills and the ability to document support procedures, configurations and technical solutions.

• Willingness to participate in after-hours support for critical incidents and scheduled releases when required.

• Ability to manage multiple priorities while maintaining service quality and application availability.