Application Support Engineer - Banking
Summary
Application Support Engineer keeping banking finance systems (ERP, AR/AP, invoicing, GL, CRM) reliable: monitoring jobs and interfaces, resolving incidents with SQL and log analysis, running SIT/UAT, supporting releases, documentation and DR. Onsite contract in Kuala Lumpur with some after-hours support.
About Us
Tentacle Tech is an IT and software development consulting company serving some of Malaysia's largest enterprises. We deliver technology solutions, software development services, and IT consulting across multiple industries. We are looking for a talented professional to join our growing team.
The Role
As an Application Support Engineer, you will be the go-to person for keeping critical finance applications reliable and available within a banking environment in the finance sector. You will provide technical and functional support across ERP, Accounts Receivable (AR), Accounts Payable (AP), invoicing, General Ledger (GL) and CRM systems, working closely with finance users, internal IT teams and vendors to resolve production issues and support system changes. This is an onsite contract opportunity to build deep, hands-on expertise in enterprise finance systems.
What You'll Do
Provide day-to-day technical and functional support for ERP, AR/AP, invoicing, GL and CRM applications
Monitor application availability, scheduled jobs, batch processes and system interfaces
Investigate and resolve incidents using SQL queries, log analysis and troubleshooting within agreed service levels
Perform root cause analysis for recurring issues and coordinate permanent fixes with development teams and vendors
Prepare and execute SIT, support UAT, and support deployments, production releases and post-deployment validation
Maintain application configurations, technical documentation and support procedures, and support DR exercises, audits and compliance activities
Provide after-hours support for critical incidents and scheduled releases when required
What We're Looking For
Bachelor's degree in Computer Science, Information Technology, Information Systems or a related discipline
2–4 years of experience in application support, production support or enterprise systems support
Hands-on experience supporting finance applications, particularly ERP, AR/AP, invoicing or GL systems
Strong SQL, log analysis and troubleshooting skills, with experience in incident and problem management
Experience with SIT/UAT, change management, release and deployment activities
Advantageous: exposure to banking or financial services, CRM, APIs, Linux/Unix or Windows Server, scripting, ITSM/ITIL