Application Support - Liability| Thrissur

To manage liability application support through evaluation of application performance, business requirements and operational risks to ensure service continuity.

• Provide hands-on application support for Liability Banking applications and related systems.
• Utilize Oracle PL/SQL, MS-SQL, Windows, and Linux platforms for application support, issue diagnosis, and data validation activities.
• Coordinate with third-party vendors, application owners, infrastructure teams, and business stakeholders for issue resolution and system support.
• Analyze incident trends and identify automation opportunities to improve operational efficiency and reduce recurring issues.
• Review and maintain Standard Operating Procedures (SOPs), user manuals, knowledge articles, and support documentation.
• Generate and publish weekly, monthly, and ad-hoc reports, dashboards, and management updates as required by business stakeholders.
• Collaborate with business users and cross-functional teams to support application enhancements and operational requirements.
• Ensure compliance with regulatory requirements, audit observations, security standards, and internal governance policies.

Experience: 7 to 12 years

Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field