Application support/production support (L2/L3)-Banking

COMPANY OVERVIEW

A well‑established technology services company delivering IT solutions, infrastructure support, and outsourced operational services. It works with clients across various sectors to enhance efficiency and strengthen digital capabilities.

This is a 6-month agency contract role (extendable / renewable)

JOB RESPONSIBILITIES

· Provide both technical and non-technical support to users.

· Respond to and resolve user incidents, service requests, and inquiries while maintaining a strong customer service mindset.

· Take initiative to identify and address issues proactively.

· Ensure timely communication and follow-up with users regarding issue status and resolution.

· Accurately report incidents, business impacts, root causes, and workaround measures to management.

· Maintain detailed records of incidents, service requests, and resolutions.

· Prepare operational reports and support documentation for stakeholders.

· Work closely with L3 support teams and external vendors to resolve complex issues.

· Define, monitor, and enforce service level agreements (SLAs) with vendors and support partners.

· Perform basic application monitoring and health checks.

· Assist in troubleshooting infrastructure, application, and user-related issues.

JOB REQUIREMENTS

· Bachelor's degree or equivalent tertiary qualification in Information Technology, Computer Science, or a related technology discipline from a recognized institution.

· Atleast 8 years of experience in L2/L3 Application Support, supporting following application:

o CASA (Current Account &Savings Account)

o Loans and Lending Products

o Treasury / Market Products

o Accounting and General Ledger

o Payments and Cash Management

· Regulatory Reporting, including:

o MAS (Monetary Authority of Singapore) reporting

· Professional certifications such as ITIL Foundation, Microsoft Certified, or CompTIA A+ are good to have.

· Any prior Application development experience is good to have.

· Exposure to MAS Technology Risk Management (TRM) guidelines, IT risk awareness, and financial institution infrastructure environments.

· Experience administering Windows Server and Linux Server environments.

· Perform application health checks and basic system troubleshooting.

· Knowledge of IT Service Management (ITSM) practices, ITIL.

· Experience using ITSM tools such as ServiceNow and Jira.

· Communicate technical issues clearly to both technical and non-technical audiences.

Interested candidates who wish to apply for the above positions, please click "Apply now".

We regret that only shortlisted candidates will be notified.

Working Location: Singapore

Bhadoria Shilpalekha Vikas (R1876178)

JAC Recruitment Pte. Ltd. (90C3026)