Contract IT Executive (2 Months)

The Freelance IT Executive provides hands-on IT support to LuLu Money’s corporate office and branches, ensuring the availability, security and smooth operation of IT systems, hardware, networks and end-user services. The role will support day-to-day IT operations, troubleshoot technical issues, coordinate with external IT vendors and assist with IT projects, cybersecurity and system improvements.

KEY RESPONSIBILITIES

1. IT Support & Troubleshooting

• Provide first-level and second-level technical support to employees and branches.
• Troubleshoot hardware, software, network, printer, email and connectivity issues.
• Set up and configure laptops, desktops, mobile devices, printers and other IT equipment.
• Manage user accounts, access rights, passwords and basic system administration.
• Provide timely support for urgent IT incidents affecting business operations.

2. Network & Infrastructure

• Monitor basic network connectivity, Wi-Fi, routers, switches, VPN and other IT infrastructure.
• Support branch connectivity and IT equipment deployment.
• Conduct basic troubleshooting of network and connectivity issues.
• Maintain IT asset and equipment records.
• Assist with IT infrastructure upgrades, installations and relocation activities.

3. Cybersecurity & IT Controls

• Support implementation of IT security policies, controls and best practices.
• Assist with endpoint security, antivirus/EDR, patching and software updates.
• Monitor and escalate potential cybersecurity incidents.
• Support user awareness on phishing, password security, data protection and cyber hygiene.
• Ensure IT access is provided and removed promptly in accordance with employee movements.

4. Vendor & Service Provider Management

• Liaise with internet service providers, hardware/software vendors and other IT service providers.
• Coordinate troubleshooting, repairs, installations and maintenance.
• Follow up on service tickets and ensure issues are resolved within agreed timelines.
• Assist management with vendor evaluation, quotations and IT procurement where required.

5. IT Projects & Business Support

• Assist with implementation and rollout of new IT systems, applications and devices.
• Support branch openings, relocations and IT setup.
• Provide technical support for business initiatives and digital transformation projects.
• Assist in testing, documentation and implementation of new technology solutions.
• Identify opportunities to improve IT efficiency, reliability and user experience.

6. Documentation & Reporting

• Maintain IT asset inventory, user access records and technical documentation.
• Maintain records of IT incidents, resolutions and recurring issues.
• Prepare basic IT operational reports when required.
• Ensure IT procedures and documentation remain updated.

REQUIREMENTS

• Diploma or Degree in Information Technology, Computer Science, Information Systems or a related discipline.
• 2–5 years of relevant IT support / infrastructure experience.
• Hands-on experience in desktop support, networking, hardware and software troubleshooting.
• Working knowledge of Microsoft 365, Windows, networking and basic cybersecurity.
• Experience supporting multiple offices or branches will be an advantage.
• Good problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills.
• Able to work independently and manage multiple priorities.
• Willingness to provide occasional onsite or after-hours support when required.