Apprentice - F&B Service (Trainee)

Key Responsibilities

Service Operations

• Assist in setting up the restaurant, buffet, and tables according to service standards.

• Help in serving food and beverages to guests under supervision.

• Clear tables, reset covers, and maintain cleanliness during service hours.

• Support in banquet setup, coffee breaks, and event service.

Guest Interaction

• Greet guests warmly and escort them to tables when required.

• Take basic orders under supervision and communicate them to the kitchen/bar.

• Attend to guest needs, refill water, and ensure a pleasant dining experience.

• Handle guest requests and communicate any issues to the supervisor immediately.

Operational Support

• Assist in preparing mise-en-place (cutlery, glassware, napkins, condiments).

• Learn sequence of service and brand SOPs.

• Support room service operations—tray setup, delivery, and clearance.

• Maintain stock of service equipment and report shortages or breakage.

Hygiene & Safety

• Follow all hotel hygiene, sanitation, and grooming standards.

• Handle food, beverages, and equipment safely.

• Ensure proper cleanliness of restaurant areas, service stations, and equipment.

Learning & Development

• Participate in on-the-job training sessions for service techniques, upselling, menu knowledge, and guest handling.

• Shadow senior associates to understand workflow and guest service standards.

• Learn billing procedures, POS usage, and order-taking basics.

• Strong communication and interpersonal skills

• Pleasant personality and guest-focused attitude

• Basic computer knowledge

• Willingness to learn and follow instructions

• Confidence and professionalism