Aquatics Field Service Supervisor, Tech III
Posted
Description
WHAT WE ARE LOOKING FOR:
This hybrid position leads day-to-day operations for an assigned region of pools and performs hands-on service work across the Aquatics portfolio. The role supervises seasonal pool supervisors, supports hiring and staff readiness, and works with the service team on pool openings, closings, preventive maintenance, troubleshooting, and repairs. The position coordinates closely with the Aquatics Division Manager, communities, contractors, and office team to maintain safe, compliant, and reliable pool operations.
This hybrid position leads day-to-day operations for an assigned region of pools and performs hands-on service work across the Aquatics portfolio. The role supervises seasonal pool supervisors, supports hiring and staff readiness, and works with the service team on pool openings, closings, preventive maintenance, troubleshooting, and repairs. The position coordinates closely with the Aquatics Division Manager, communities, contractors, and office team to maintain safe, compliant, and reliable pool operations.
WHAT WE EXPECT FROM YOU:
Regional Operations and Supervision
- Visit and inspect assigned pools regularly; monitor water quality, chemical levels, cleanliness, staffing, required posting, and safety equipment.
- Direct and support seasonal pool supervisors; set expectations, review schedules and inspections, coach performance, and escalate personnel or safety concerns.
- Coordinate with communities, Aquatics leadership, and contractors; review contractor performance and document adherence to Southern Management procedures.
- Track concerns, corrective actions, and follow-up in the Aquatics office systems; communicate status and service needs promptly.
- Support the office with recruiting, interviewing, hiring coordination, onboarding, certification tracking, and training for seasonal staff.
Pool Service and Seasonal Work
- Work alongside the service team on all phases of pool opening and closing, including equipment preparation, startup, shutdown, winterization, and reopening.
- Inspect, maintain, and troubleshoot pumps, filters, feeders, valves, plumbing, and related pool equipment; complete authorized service and repair work within training and scope.
- Test and balance pool water, identify water quality concerns, and document chemical use and corrective actions in accordance with applicable procedures.
- Perform preventive maintenance, identify repair needs, coordinate parts and vendors, and verify completion of assigned work.
- Maintain clean, organized, and safe pump rooms and work areas; follow chemical handling, PPE, and equipment safety procedures.
- Respond to operational issues and emergencies, help restore service, and communicate closure or reopening status to the appropriate parties.
General Responsibilities
- Assist with special projects and departmental initiatives as needed.
- Contribute to team goals through effective collaboration and communication.
- Comply with all company policies, procedures, and professional standards.
- Perform other duties as assigned.
JOB KNOWLEDGE & SKILLS:
- Strong leadership, coaching, organization, and written and verbal communication skills.
- Working knowledge of commercial pool operations, water chemistry, mechanical systems, preventive maintenance, and safety requirements.
- Ability to prioritize field service and office responsibilities, keep accurate records, and meet seasonal deadlines.
- Ability to train and assist pool supervisors and lifeguards while maintaining productive relationships with communities and contractors.