Area Director, Operations

Responsibilities:

Supports the Regional Vice President (RVP) in all operating components of communities. Adherence to budget, occupancy, team member and customer satisfaction, quality and regulatory compliance, and implementation and utilization of all Age Well signature programs. Responsible for training and motivating personnel in order to balance staffing strength with profitability and growth.

• Schedules and participates in weekly sales calls with RVP to review productivity reports and key sales indicators and drive occupancy for communities not on budget.
• Participates in the semi-annual marketing planning meetings including reviews of previous period activities and planning for the next 6 - 8 months including goal setting.
• Participate in daily huddle calls, weekly management calls and monthly management meetings.
• Participate in discussion of performance, both financial and sales, to goal and budget for each managed community.
• Produces monthly reports for communities, as determined.
• Follows all Company Traditions consistently.
• Utilizes and updates SmartSheet checklists pertinent for each community for site visits and start up or transition items.
• Communicates regularly with RVP and Age Well management team, as well as community teams.
• Follows, interprets and enforces corporate personnel policies.
• Assists with family questions and concerns in resolving issues and explains related company actions and decisions.
• Works with team to gather bids for renovation needs or other capital expenditures of the community and gains appropriate support for renovations.
• Promotes and maintains pro-active, positive team member relations.
• Ensures all company initiatives for hiring and retention are in place and robustly implemented.
• Communicates clearly and responsively on issues arising in communities to decision makers who are outside of the community and follows up timely to minimize impact of issues.
• Use tactful, appropriate communication in sensitive and emotional situations.
• Promotes positive public relations with residents, family members, and guests.
• Use appropriate workplace behavior and adheres to dress code at all times
• Assures residents’ safety.
• Adheres to the company Vision, Values, and Mission statements.
• Is knowledgeable of resident rights and promotes an atmosphere which allows for the privacy, dignity and well-being of all residents in a safe, secure environment.
• Cooperates and works together with all co-workers; plans and completes job duties with minimal supervisory direction, including using appropriate judgment.
• Reports complaints, problems and concerns regarding co-workers, management or residents in accordance with company policy.
• As this job description is not intended to be all-inclusive, the team member will be expected to perform other duties as assigned.

Qualifications:

• Bachelor’s Degree preferred
• Minimum 4 years’ experience with running a successful Senior Housing community or region, with regional experience preferred
• Knowledge of customer relations management programs such as reps/matrix care, salesforce, Sherpa
• Must be available to travel up to 90% of the time
• Advanced knowledge of office technology including MS Office
• Understanding of budgeting process including expense and occupancy forecasting
• Strong organization and time management skills
• Attention to detail and ability to multi-task
• Strong communication and presentation skills
• Team-oriented; willingness to pitch in and help out
• Self-motivated; takes initiative
• Good judgment; ability to prioritize and work independently
• Strong analytical, numerical and reasoning abilities
• Must be capable of performing the Essential Functions of this job, with or without reasonable accommodation
• Well-developed interpersonal skills; ability to get along with diverse personalities; tactful, mature
• Ability to establish credibility and be decisive but able to recognize and support the organization's preferences and priorities