Area Operations Manager
Company Summary
Priority Waste, headquartered in Clinton Township, MI, is a growth-oriented waste management company serving municipal solid waste and construction & demolition customers in Michigan, Indiana, and Ohio. Founded in 2018, Priority Waste has expanded rapidly through organic growth and strategic acquisitions, operating out of multiple facilities across three states. Backed by TPG (Nasdaq: TPG), a leading global private equity firm with approximately $246 billion in assets under management, Priority Waste is committed to delivering outstanding customer service. We are building a best-in-class finance organization to support our continued growth.
Job Purpose
The Area Operations Manager is responsible for overseeing and supporting Priority Waste locations within our Wayne County territory. This position provides operational leadership to ensure consistent performance across locations, with a focus on safety, productivity, customer service, employee development, compliance, and cost control. The Area Operations Manager works closely with local site leadership to drive results, resolve operational challenges, and ensure Priority Waste standards are consistently met.
Duties and Responsibilities
Duties include but are not limited to:
- Oversee and direct operations across multiple Priority Waste locations.
- Lead, coach, and hold Operations Managers and site leadership accountable for performance.
- Drive consistent processes, productivity, service quality, and operational standards across all assigned locations.
- Monitor labor, time and attendance, overtime, staffing, and overall operating costs.
- Partner with Maintenance to ensure fleet availability, repairs, and preventative maintenance are addressed.
- Partner with HR on recruiting, hiring, retention, employee relations, and workforce planning.
- Work closely with Safety to ensure safe work practices and DOT compliance.
- Ensure compliance with applicable federal, state, and local regulations and permit requirements.
- Monitor customer service and resolve escalated operational or customer issues.
- Review operational and financial performance, including P&L, KPIs, productivity, and cost control.
- Identify opportunities for process improvement and implement best practices across locations.
- Support new business start-ups, integrations, and other operational initiatives as needed.