Area SV Coordinator Sales Execution

Overall Job Purpose

Ensure the highest level of quality when interacting with our customers, be customer-oriented and

create value for customers as well as for Hapag-Lloyd.

Job Specification - Key Accountabilities

• Evaluate customer potential and conduct MR Sales Planning

• Continuously improve the customer portfolio by securing new accounts and removing underperforming accounts

• Ensure regular updates of all activities in Salesforce.

• Review customer performance with Sales Manager and define appropriate actions.

• Where appropriate for their market serve as specialists for a segmented vertical

• Prepare and conduct visits, report and follow-up on visits.

• Conclude contracts for MR customers (proposal, negotiation, closing)

• Record commitments (tender tracking/commercial)

• Drive CU business for foreign MRs and adhere to Push-Pull process.

• Selectively engage in TM discussions where relevant (e.g., tender guidance and negotiations, special commodity market rates, etc.)

• Provide feedback on the market including rates, competition activities, market conditions etc to all relevant stakeholders.

• Give clear info to Sales Coordination regarding pricing requirements to enable future communications with TM.

• Provide clear info to Sales Coordination regarding handover to Customer Services
  
  Mandatory: Request you to please provide answers to the questions below as part of the shortlisting process (kindly attach your responses along with your resume)

• Explain what is supply air , return air , set temperature and power off in reefer containers. What is humidity which cargo need humidity setting and why?

• If container malfunction reported by consignee at destination, how will you handle the situation?

• How will you handle equipment imbalance for India. How will you grow reefer business in India. Pls explain strategy approach for both export and Import.

Competencies and Values

Hapag-Lloyd Values / Behaviors

• Care, Move, Deliver

• Positive attitude, can do attitude

• Proactive

• Energetic and good team spirit

• Enthusiastic

• Apprenticeship in Shipping or Bachelor’s degree.

• 5 years of experience in the maritime industry or equivalent combination of education and experience

• Experience in Sales and/or Customer Service functions

• Advanced negotiation, decision-making and presentation skills, self-confident and friendly when dealing with other