Assistant Branch Manager
Position Summary:
This position is responsible for branch duties including, but not limited to, teller, assist in reconciling errors or discrepancies, opening deposit accounts, cross-selling other bank products, handling customer inquiries and issues. This position functions relatively independently with general supervision by the Branch Manager
Major Duties and Accountabilities:
- Takes part in and embraces the Legacy culture by providing excellent customer service to internal and external customers.
- This person is the leader in instilling and maintaining a strong, customer-focused, and sales-oriented culture in their branch location and is knowledgeable about all bank products with emphasis on DDA, consumer online banking, and mobile banking products/services.
- Works/balances a teller drawer.
- Anticipates demand and ordering cash for branch.
- Completes day-to-day processes and procedures for: Vault, ATM, Coin Machine, Recycler and Debit Card Machine.
- Trains new employees on the policies and procedures of the teller function.
- Opens DDA and other deposit accounts for bank customers when necessary.
- Responsible for maintaining proper retention procedures of all teller documents/logs.
- Assists in making sure branch is prepared for quarterly audits by knowing procedures and making sure they are being followed.
- Assumes the duties of the Branch Manager in their absence.
- Assists Branch Manager in monthly audits of location.
- Any other duty as assigned.