Assistant Cafe Manager/Cafe Manager

Job Summary

Lead daily front-of-house operations to deliver excellent guest service and efficient outlet management. Manage staff, handle bookings and feedback, coordinate with kitchen, and ensure compliance with safety and hygiene standards.

Responsibilities

• Manage daily shift operations including opening, closing, cash handling, and service flow to ensure smooth outlet functioning
• Lead, train, and roster service crew to maintain high team performance and support floor operations during peak hours
• Address guest feedback promptly and resolve issues on the spot to enhance customer satisfaction
• Coordinate reservations, walk-ins, and group, corporate, and event bookings to optimize seating and service capacity
• Collaborate with kitchen team to ensure accurate and timely order delivery
• Monitor front-of-house supplies, place replenishment orders, and flag low stock to maintain operational readiness
• Maintain outlet cleanliness, safety, and compliance with food safety and hygiene standards to uphold regulatory requirements
• Compile and report daily sales and operational matters to management for informed decision-making

Preferred competencies and qualifications

• Experience handling events or large group bookings to support diverse service needs
• Proficiency with POS and reservation systems and rostering tools to streamline operations
• Coffee or barista skills to enhance service offerings
• WSQ Food Safety Course Level 1 or willingness to obtain it to support food safety compliance
• Availability to work weekends and public holidays with weekdays off to meet operational demands