ASSISTANT, CASHIER

1. CASH MANAGEMENT & PAYMENT PROCESSING

Handle all patient payments (cash, credit card, online transfer) for admissions, treatments, pharmacy, and other services.
Issue accurate official receipts and ensure that payment records are properly entered into the Hospital Information System (HIS).
Reconcile daily cash transactions and submit end-of-day reports to the Chief Cashier or Finance Department.
Ensure timely deposit of collected funds in accordance with hospital procedures.

2. RECORD KEEPING & BILLING SUPPORT

Maintain accurate and up-to-date financial records of all transactions.
Assist in verifying billing amounts for services rendered to patients.
Liaise with the billing team to ensure charges are correctly reflected before payment collection.
Process refunds and adjustments based on verified approvals.
Support in billing submission and coordinate with other unit for smooth process of bill submission.

3. FINANCIAL COMPLIANCE & SECURITY

Comply all financial policies and procedures to ensure secure and compliant handling of payments.
Report any discrepancies, irregularities, or suspected fraud to the Chief Cashier immediately.
Ensure proper storage and confidentiality of cash handling materials and patient billing information.

4. CUSTOMER SERVICE & PATIENT SUPPORT

Assist patients and families with billing inquiries and explain charges, deposits, and co-payments clearly.
Provide courteous and professional service to all patients, ensuring a smooth financial process.
Assist with basic financial counseling or refer to senior staff for more complex payment arrangements.
Reduce the waiting time for patient.

5. AUDIT SUPPORT & DATA CONFIDENTIALITY

Support internal and external audits by providing requested financial documents and transaction reports.
Ensure compliance with ISO 9001:2015, PDPA, and hospital regulatory standards during cashier operations.
Maintain full confidentiality of patient billing data and follow data protection protocols at all times.

6. ADDITIONAL RESPONSIBILITIES

Participation in New Services – Actively support the implementation of new hospital services.
Regulatory Compliance – Ensure adherence to ISO 9001:2015, environmental regulations, OSH Act, and hospital accreditation standards.
General Duties – Perform any other relevant tasks assigned by the superior.
Policy & Procedure Compliance – Follow all hospital financial policies, maintaining accurate records when required.
Corrective Actions – Take prompt action to resolve compliance issues related to hospital standards and audits.
Audit Performance – Ensure department compliance with internal and external audits.
Patient & Family Rights – Uphold policies protecting patient and family rights at all times.
Baby-Friendly Hospital Initiative (BFHI) – Ensure full compliance with BFHI standards.
Data Protection – Maintain strict confidentiality of patient information, ensuring PDPA compliance.