ASSISTANT, BILLING
JOB DESCRIPTION
- Prepare and process patient bills for inpatient services.
- Receive charge forms from various wards/departments and key in inpatient charges into the system on daily basis.
- Prepare debit note/credit note arising due to differences on final Guarantee Letter received from insurance company.
- Verify patient information, treatment details, and billing documentation
- Ensure charges are accurate entered into HITS system and supported by medical records
- Submit bill with complete documentation to insurance companies or corporate payers to request Final Guarantee Letter.
- Follow up on unpaid or rejected claims and resolve billing discrepancies.
- Respond to patient inquiries regarding bills, charges, and payment arrangements.
- Coordinate with medical staff, finance teams, and insurance providers.
- To ensure all billing process done before submit bill to credit admin clerk for submission. Process takes 3 working days after receiving final Guarantee Letter from insurance.
- Make constant and persistent reminder either written or through telephone are made without delay on refund and excess that need to be collected from patient.
- Ensure the bill is allocated against payment on the same day as the patient is discharged.
- Maintain accurate billing records and update hospital billing systems
- Ensure compliance with hospital policies, payer requirements, and healthcare regulations
- Assist with audits, billing reports, and month-end financial processes
- Filing of bills and supporting documents.
- Any other duties and responsibilities as and when requested by superior and the Management.
REQUIREMENT
- Minimum secondary school qualification (SPM) or diploma in business administration, finance, or related field