ASSISTANT, CASHIER

· Perform daily cashiering, billing and payment collection activities at assigned hospital service points including Main Cashier, Accident & Emergency (AE), Outpatient Pharmacy, Island Counter, Laboratory, X-Ray/Radiology, Dialysis and Café.

· Receive, verify and process patient/customer billing information, charges and payment transactions accurately through the approved hospital systems.

· Collect and process payments through authorized payment methods including cash, credit/debit card, QR/electronic payment and other approved modes of payment.

· Issue official receipts and other relevant payment documentation for all completed transactions.

· Check bills, charges, payment details and supporting documents to ensure accuracy and completeness prior to collection.

· Perform billing and payment transactions in the relevant hospital system and ensure the appropriate transaction status is updated accurately.

· Handle payment collection for private, company, insurance, MCO and other applicable patient accounts in accordance with established procedures.

· Process authorized adjustments, cancellations, voids, refunds and other billing-related transactions in accordance with hospital policies and approval requirements.

· Assist in discharge-related billing and payment collection, including collection of outstanding balances and excess amounts where applicable.

· Perform all required documentation, paperwork, system entries, reports and record keeping related to cashiering, billing and payment collection according to the requirements of the assigned workstation.

· Ensure all supporting documents, receipts, bills, payment records and other relevant documents are properly checked, organized, filed and submitted within the required timeframe.

· Perform daily reconciliation of cash, card, QR/electronic and other payment collections against system records and report any discrepancies to the immediate supervisor.

· Prepare and submit daily cashier reports, collection records, supporting documents and other required reports accurately and within the stipulated timeframe.

· Ensure proper end-of-shift balance, handover of collections, documents and outstanding matters to the designated personnel.

· Safeguard cash, receipts, payment documents and other financial records entrusted to the cashier and ensure proper cash handling in accordance with established procedures.

· Maintain confidentiality and security of patient, customer, billing and financial information at all times.

· Provide courteous, professional and efficient service to patients, attendants, visitors and other customers.

· Attend to patient/customer enquiries relating to billing, payment, receipts and collection matters and refer complex or unresolved issues to the appropriate personnel.

· Liaise and coordinate with Registration, Billing, Pharmacy, Laboratory, Radiology/X-Ray, Dialysis, AE, Nursing, MCO/Insurance, Finance and other relevant departments to facilitate smooth billing and payment processes.

· Follow the respective workflow, documentation requirements, work instructions and SOP applicable to the assigned cashier workstation.

· Ensure all cashiering activities comply with hospital policies, financial procedures, internal controls, regulatory requirements and established work practices.

· Identify and report cash discrepancies, billing errors, system issues, payment problems or other irregularities to the immediate supervisor for appropriate action.

· Maintain cleanliness, orderliness and proper organization of the assigned cashier counter and working area.

· Assist in implementing and monitoring department strategies, policies, procedures and initiatives related to cashiering, billing, payment collection and customer service.

· Participate in quality improvement and process improvement initiatives to enhance cashiering efficiency, payment collection processes and patient/customer experience.

SERVICE POINT / WORKSTATION RESPONSIBILITIES

Accident & Emergency (AE)

· Perform cashiering, billing verification and payment collection for services provided at the Accident & Emergency Department in accordance with the applicable workflow and SOP.

· Ensure applicable charges, payments, receipts and supporting documentation are accurately processed and recorded.

Outpatient Pharmacy / Island Counter

· Perform payment collection for pharmacy-related transactions and ensure medication/service charges are accurately reflected and collected.

· Process applicable billing adjustments, cancellations, refunds and other authorized transactions according to the established pharmacy cashier workflow and SOP.

· Complete and manage all required pharmacy-related cashier documentation and system transactions.

Laboratory

· Perform billing verification and payment collection for laboratory investigations and related services.

· Ensure laboratory charges, payment transactions, receipts and supporting documents are accurately processed and recorded.

X-Ray / Radiology

· Perform billing verification and payment collection for radiology, imaging and related services.

· Ensure applicable charges, payment transactions, receipts and supporting documents are accurately processed according to the established workflow.

Dialysis

· Perform billing and payment collection for dialysis-related services.

· Ensure applicable charges, payment transactions and required documentation are accurately processed and maintained.

Café

· Perform food and beverage sales transactions and payment collection using the approved cashiering system.

· Issue receipts, manage payment transactions and perform daily reconciliation of café collections.

Main Cashier

· Perform centralized cashiering functions including payment collection, discharge-related collection, outstanding balance collection, excess collection, refunds, adjustments and other authorized transactions.

· Handle and reconcile various payment modes and ensure all collections are properly recorded, accounted for and safeguarded.

· Process and maintain required documentation relating to billing, payment collection, refunds, discharge and other Main Cashier functions.

· Coordinate with Billing, MCO/Insurance, Finance and relevant departments on outstanding billing, payment and collection matters.