Assistant Director of Food and Beverage

Position Summary

The Assistant Director of Food & Beverage supports the Cluster Director of Food & Beverage in leading all Food & Beverage operations across the hotel, including restaurants, bars, lounges, in-room dining, and special event operations. This role is responsible for ensuring exceptional guest experiences, driving operational excellence, developing high-performing teams, and contributing to the commercial success of all F&B venues.

The ideal candidate is a passionate hospitality professional with strong luxury hotel experience, a hands-on leadership style, solid business acumen, and a commitment to delivering memorable guest experiences while fostering a positive and collaborative team culture.

Key Responsibilities

Operational Leadership

• Support the Cluster Director of Food & Beverage in the day-to-day management of all F&B operations.
• Ensure consistent execution of brand standards, service excellence, and operational procedures across all outlets.
• Lead by example through active floor presence and hands-on management.
• Monitor service quality, cleanliness, product presentation, and overall guest satisfaction.
• Conduct regular operational walk-throughs and ensure compliance with hotel standards and local regulations.

• Drive continuous improvement through training, coaching, and performance follow-up.

Team Leadership & Development

• Recruit, train, coach, and develop outlet managers and F&B team members.
• Foster a positive, inclusive, and high-performance working environment.
• Collaborate closely with outlet management teams to establish clear performance expectations and accountability.
• Conduct regular team meetings, performance reviews, and training sessions.
• Support succession planning and talent development initiatives.

Business Leadership

• Partner with the Cluster Director of Food & Beverage and Outlet Managers to drive revenue growth and profitability.
• Identify business opportunities and develop innovative promotions, seasonal programs, and revenue-generating initiatives.
• Monitor financial performance, labor productivity, costs, and departmental KPIs.
• Analyze sales trends and guest feedback to improve outlet performance and market positioning.
• Assist in budget preparation, forecasting, inventory management, and cost-control initiatives.

Guest Experience

• Champion a guest-centric culture throughout all F&B operations.
• Build strong relationships with guests and ensure personalized service experiences.
• Proactively address guest feedback and service recovery opportunities.
• Collaborate with other hotel departments to create seamless and memorable guest journeys.

Collaboration & Communication

• Work closely with Culinary, Sales & Marketing, Rooms Division, Events, and other hotel departments to achieve operational and commercial goals.
• Ensure effective communication between outlets and supporting departments.
• Participate in leadership meetings and contribute to hotel-wide initiatives.

Administrative Responsibilities

• Assist in preparing operational reports, forecasts, and business reviews.
• Ensure accurate scheduling, payroll administration, and staffing plans.
• Maintain proper inventory, purchasing, and cost-control procedures.
• Support implementation of company policies, brand standards, and operating procedures.
• Perform Manager-on-Duty duties as assigned.