Assistant Food and Beverage Director

Position Responsibilities/ Essential Functions

· Assist the Food & Beverage Director in the short and long-term planning and management of Food and Beverage operations in both front and back of the house.

· Develop and recommend budgets, marketing plans, and objectives, and manage within approved guidelines.

· Implement and maintain Food and Beverage sales and marketing programs.

· Direct and oversee the professional development of employees within the department.

· Support the implementation of payroll, reports, forecasts, inventory, and budget management for Food and Beverage operations.

· Coordinate Food and Beverage operations with other hotel departments to ensure seamless guest service.

· Resolve customer complaints appropriately to maintain high levels of customer satisfaction and quality.

· Implement procedures to enhance guest and colleague satisfaction.

· Exercise quality control over both food and beverage offerings.

· Ensure compliance with Hyatt service standards and Department of Health regulations through daily walk-throughs.

· Coach and counsel employees to reflect Hyatt's service standards and procedures.

· Manage and train staff in all technical and non-technical aspects of their roles, including adherence to Club standards of quality and service.

· Evaluate performance, provide feedback, and carry out disciplinary actions as needed, in accordance with Hyatt policies and applicable laws.

· Make rounds of all Food and Beverage outlets to ensure member/guest needs are met.

· Assist management in controlling costs for all Food and Beverage outlets by monitoring purchasing, maintaining effective profit and loss controls, and aligning labor costs with demand patterns, budgets, and local labor laws.

· Communicate and collaborate effectively with other departments to ensure appropriate staffing levels for events and smooth execution of assigned responsibilities.

· Attend pre-shift meetings before events to understand function details, including hotel and guest expectations.

· Mentor, motivate, and guide staff to ensure success and resolve any on-the-job issues.

· Perform additional related duties as assigned.