Assistant Front-End Manager

The Assistant Front-End Manager assists the Front-End manager in overseeing daily operations, supervising cashiers, and ensuring a high standard of customer service. Key duties include managing team breaks, handling customer complaints, resolving POS issues, managing cash drawers, and ensuring the front-end is clean and organized. This role often assumes full responsibility for the department in the absence of the manager.

Essential Duties and Responsibilities:

• Directly supervise cashiers and baggers to ensure efficient checkout flow.
• Create or maintain staff schedules to ensure proper coverage during peak hours and break times.
• Monitor employee performance and provide ongoing coaching, feedback, and training.
• Maintain front-end cleanliness and ensure equipment (POS systems, registers) is functional.
• Order and maintain inventory for front-end supplies.
• Address and resolve customer inquiries and complaints professionally.
• Enforce company policies and procedures regarding refunds and price overrides.
• Opens and closes store.
• Other duties as assigned.
• Observe all store rules and company policies.