Assistant Front Office Manager

Open 27d

Assist the Rooms Division Manager in overseeing all front office operations, including front desk, guest relations, business centre, airport services, concierge, bell services, and executive lounge functions
Lead and supervise the front office team in the absence of the Rooms Division Manager, ensuring continuity of service and operational efficiency
Train, mentor, and develop team members within the department, fostering professional growth and succession planning opportunities
Conduct regular performance reviews and appraisals for front office staff, providing constructive feedback and supporting career development initiatives
Ensure strict compliance with hotel policies, procedures, and operational guidelines through regular quality assurance inspections and audits
Manage guest check-ins and check-outs with efficiency and professionalism, ensuring all guests receive a warm welcome and seamless experience
Address guest feedback and complaints with empathy and professionalism, resolving issues promptly and implementing follow-up measures to enhance satisfaction
Maintain optimal staffing levels aligned with hotel occupancy rates and productivity metrics, ensuring efficient resource allocation and scheduling
Collaborate with other departments to coordinate integrated guest services and ensure seamless communication across the organisation
Monitor departmental budgets and identify cost-saving opportunities whilst maintaining service excellence and operational standards

**Required Qualifications:**

Bachelor's degree in Hotel Management, Hospitality Management, Tourism, or related field (Diploma with 7+ years relevant experience acceptable)
Minimum 5-7 years of progressive front office operations experience in a luxury or upscale hotel environment
Proven supervisory or management experience with demonstrated ability to lead and develop team members
Proficiency in hotel property management systems (PMS) and front office software applications
Excellent communication and interpersonal skills with ability to interact professionally at all organisational levels
Strong problem-solving and customer-centric approach to guest relations and complaint resolution
Fluency in English; proficiency in Hindi or Indian regional languages highly desirable
Strong organisational and time management skills with ability to multitask in fast-paced environments
Professional presentation and commitment to high standards of conduct

**Preferred Qualifications:**

See also