Location: Onsite-Property
Reports To: General Manager

Who We Are

At B.HOM Student Living, we are more than just a property management company—we create communities where people thrive. With a growing national footprint, we are building something special and looking for driven leaders who want to grow with us.
We live our core values every day:

• People-First Service
• Accountability
• Empowerment
• Grit & Perseverance
• Diversity, Inclusion & Belonging

Position Summary

The Assistant General Manager supports the General Manager in overseeing all on-site operations and achieving financial and operational objectives for the community. This role plays a key part in ensuring accurate reporting, strong resident satisfaction, and compliance with company policies and applicable laws, while helping drive overall property performance.

What You’ll Do

Operations & Financial Support

• Partner with the General Manager to maximize revenue and manage expenses within budget
• Ensure accuracy of financial data, reporting, and revenue-related analytics
• Oversee rent collection processes and coordinate with collection agencies as needed
• Ensure all billing and revenue entries are accurate within property management systems

Resident Experience & Service

• Respond to resident service requests and ensure timely resolution with maintenance team
• Maintain high levels of resident satisfaction through proactive communication and follow-up
• Support resolution of resident concerns and ensure proper documentation and follow-through

Leasing & Property Oversight

• Assist with leasing activities including tours, applications, and lease execution
• Inspect units, common areas, and property conditions to ensure standards are maintained
• Support unit turns and readiness for scheduled move-ins

Team & Operational Execution

• Partner with the General Manager to implement and maintain operational standards
• Assist in training and developing on-site team members
• Support scheduling and coordination of team activities and responsibilities
• Ensure adherence to safety policies, inspections, and key control procedures

Compliance & Reporting

• Ensure compliance with local, state, and federal housing and employment laws
• Support eviction processes in coordination with legal counsel when required
• Compile and analyze data for reporting and operational insights
• Stay informed on industry trends and local market conditions

Resident Engagement

• Support planning and execution of resident events and programming
• Partner with Resident Life teams to enhance community engagement

Additional Responsibilities

• Perform other duties as assigned to support community success

What We’re Looking For

Required Skills & Qualifications

• Previous experience in property management
• Strong understanding of property operations and financial fundamentals
• Excellent communication skills with the ability to interact across all levels
• Strong customer service and problem-solving abilities
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft Office and property management systems
• Demonstrated leadership and team support capabilities
• Ability to obtain any required state leasing license within required timeframe

Preferred Qualifications

• Bachelor’s degree
• Experience in student housing or multifamily environments

Work Schedule

• Primarily Monday–Friday
• Extended hours, evenings, and weekends required based on business needs

Physical Requirements

• Ability to move throughout the property and conduct inspections
• Frequent use of computer and office equipment
• Ability to communicate effectively in person, phone, and written formats
• Occasionally lift up to 30 lbs.
• Ability to travel locally and occasionally overnight as needed

Why Join B.HOM?

• Competitive compensation + performance-based bonus opportunities
• Comprehensive benefits package (medical, dental, vision)
• 401(k) with company match
• 12-weeks Paid Parental Leave
• Company Paid Sabbatical Leave
• 12 company-paid holidays
• Birthday holiday
• Paid Time Off — Starting at 120 hours per year
• Sick and safe time
• Short and long-term disability insurance
• Pet insurance options
• Career growth opportunities within a rapidly growing organization
• A people-first culture focused on development and success