SUMMARY DESCRIPTION

The Assistant Manager plays a key role in supporting the Club Manager with all aspects of club operations, ensuring an exceptional “Judgement Free Zone®” experience for all members. This position helps lead the team, drive membership growth and retention, and maintain a clean, safe, and welcoming environment in line with Planet Fitness standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties are representative but not all-inclusive. Additional responsibilities may be assigned by management.

Staff Leadership & Training

Support hiring, training, and performance management of team members.
Supervise, train, and motivate front desk and cleaning staff to provide excellent member service.
Lead by example to promote a positive and team-oriented work environment.
Motivate and coach staff to ensure team performance meets company standards.
Support staff scheduling and time management.

Operations & Facility Management

Manage all daily club operations, ensuring all areas are clean, safe, and fully functional.
Enforce club policies and safety procedures.
Assist with scheduling and supervising staff.
Perform front desk functions including but not limited to:
Answering phones and assisting callers
Checking in members and new member sign-ups
Conduct tours for prospective members
Handling member requests, issues, and questions
Support facility cleanliness and maintenance to meet or exceed company standards.
Monitor inventory and order supplies as needed.
Provide shift coverage as needed for absent employees or staffing purposes

Member Experience & Customer Service

Promote and maintain the “Judgement Free Zone®” philosophy in every interaction.
Create a welcoming atmosphere for all members, prospective members and guests.
Ensure staff follow superior customer service guidelines.
Lead by example in maintaining a clean workspace and encouraging team accountability through positive reinforcement and clear expectations.
Resolve member concerns or complaints professionally and promptly.
Support a positive, motivating, and inclusive club atmosphere.
Maintain a strong presence on the club floor to engage with members and monitor staff performance.

15 openings across locations