Assistant General Manager

BASIC PURPOSE: Plan and manage two major functions of the hotel (e.g., the food and beverage and room operations) to achieve customer (guest, employee, corporate and owner) satisfaction and quality service while meeting/exceeding financial goals.

ORGANIZATIONAL SCOPE: Position is responsible for short and long term planning and day-to-day operations of two major functions in the hotel. Develops and recommends the budget, marketing plans and objectives and manages within those approved plans.

ESSENTIAL FUNCTIONS:

• Manage the Human Resources in the group in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate as appropriate. (30%)
• Develop, recommend, implement and manage the group’s annual budget, business/marketing plan, forecasts and objectives to meet/exceed management expectations. (20%)
• Implement company programs (TTH/Franchiser), develop local programs and procedures and manage the operations of the group, ensuring compliance with SOP’s, safety regulations and all other federal, state and local laws and regulations to ensure optimal levels of quality service and customer satisfaction. (20%)
• Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality. (15%)
• Implement emergency organization procedures and training through the management of the Security staff to ensure appropriate protection for the hotel guests, staff and company assets. (3%)
• Execute and promote the Accident Prevention Program to minimize liabilities and related expenses. (3%)
• Manage the maintenance/sanitation of the front and back of the house to protect the assets, comply with regulations and ensure quality service and customer satisfaction. (3%)
• Assume the responsibilities of the General Manager in his/her absence. (3%)