Job Summary

In partnership with the Golf Club’s Management, this position supports inside and outside golf operations including merchandising, tournaments, check-in, club-fitting, cart and club rentals, daily play, etc. The individual provides exceptional service to members and guests. This role assists with the coordination of golf events, ensures the smooth operation of the golf course, and delivers a high-quality golf experience.

Supervision

This position has no supervisory responsibility but may provide guidance and training.

Duties and Responsibilities

The duties and responsibilities listed below are essential to the employee’s position. Some responsibilities are seasonal in nature.

JDM Golf Teammates will role model the core values and behaviors by:

• Cultivating a positive teamwork environment.
• Being efficient with time at work.
• Communicating effectively with management, co-workers and guests.
• Being flexible.
• Maintaining integrity in all conversations and actions.
• Consistently reporting to work on time prepared to perform duties of position.
• Following internal procedures and external regulations; and bring report issues to management.

Operational responsibilities:

• Customer Service Excellence: Acts a point of contact for guests and members, ensuring their needs are being met and resolving any issues that arise. Informs golf management of issues.
• Tee Time and Inside Golf Support: Assists golf management with tee times, advanced bookings, instructional lessons, answering telephones, ring sale transactions in POS, etc. This includes:

1. Answer telephones promptly and professionally while assisting with guest inquiries and tee time reservations.
2. Reserve, modify, and manage tee times using the golf reservation system.
3. Assist guests with golf-related questions, scheduling, and operational information.
4. Ensure proper approval has been obtained for Employee Golf
5. Respond to all direct and golf shop group emails during your shift

• Event and Tournament Coordination: Assists in coordinating and facilitating golf events to create a positive guest experience.
• Coordination with Hotel: May assist with coordinating tasks with local hotel.
  1. Reaching out for upcoming golf package guests to ensure accurate tee time reservations.
  2. Overseeing golf package resort rate cards and auditing the golf package billing, including gratuities.
• Operation Coordination: Maintain operational checklists and reports and assist with scheduling.
• Maintenance Feedback: While not directly responsible for course maintenance, coordinate with the Grounds Department to ensure the course is in optimal and safe condition for play.
• Lost Equipment: Ensure that lost equipment is tracked and inventoried appropriately.

Safety & Incident Response

• Remain attentive to retail activity within the Golf Shop and promptly report suspected shoplifting, theft, suspicious activity, or other security concerns to management according to company procedures.
• May assist in completing accident and incident reports for golfers and visitors within the golf shop.
• May be requested to contact emergency contacts.

Cross-Departmental Support

• Support other departments with their duties when requested or assigned.

Other

• Attend meetings and trainings, as scheduled.
• Conform with all safety standards and use of all appropriate safety equipment.
• Performs all other duties, as assigned.