Assistant Housekeeping Manager

Company description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that match your personality. We support you to grow and learn every day, making sure that work brings purpose to your life. During your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality.

Do what you love, care for the world, and dare to challenge the status quo! #BeLimitless

Job description

• Assist in managing daily housekeeping operations, including inspecting guest rooms and preparing for VIP arrivals.
• Collaborate with the housekeeping manager or director of housekeeping to develop and implement cleaning schedules and procedures.
• Supervise and train housekeeping staff, ensuring adherence to hotel standards and safety protocols.
• Manage VIP arrivals and special requests, coordinating with the front office and other relevant departments.
• Monitor and control inventory of cleaning supplies, linens, and guest amenities.
• Implement and oversee maintenance and repair programs for guest rooms.
• Assist with budget preparation and cost-control measures.
• Respond promptly to guest inquiries and concerns, maintaining a high level of customer service in accordance with hotel and service expectations.
• Stay informed about industry trends and innovative cleaning techniques.
• Ensure adherence to international standards of hygiene and cleanliness in all areas, including the front and heart of the house.
• Prepare duty rosters for housekeeping employees.

Qualifications

• Awareness of daily activities and knowledge of all hotel facilities.
• Qualification in hotel management, with a diploma or equivalent certification.
• Two to three years of experience in a similar role within the hospitality industry, preferably in a four- or five-star hotel.
• Strong proficiency in Microsoft Office, particularly Excel and Word.
• Excellent knowledge of hotel standards, business practices, and housekeeping operations.
• Outstanding leadership and team management skills.
• Exceptional communication and interpersonal abilities in English.
• Proven experience in staff training and development.
• Strong problem-solving and decision-making capabilities.
• Meticulous attention to detail and the ability to multitask in a fast-paced environment.
• Knowledge of floral decoration, materials, fabrics, and flooring.
• Physical stamina to work across various hotel areas and respond to visual and auditory cues.
• Flexibility to work different shifts, including weekends and holidays.
• Familiarity with inventory management and budgeting processes.
• Show the utmost cooperation and respect toward the team and other departments.

Additional information

What is in it for you?

• Employee benefit card offering discounted rates at Accor properties worldwide.
• Learning programs through our academies.
• Opportunity to develop your talent and grow within your property and across the world.
• Ability to make a difference through corporate social responsibility activities, such as Planet 21.