Assistant IT Manager

Responsibility

• Oversee daily helpdesk operations and serve as the primary escalation point for complex operational and infrastructure issues, ensuring timely resolution and high-quality service delivery

• Establish robust inventory and license management procedures for hardware assets, enterprise software, cloud subscriptions, and vendor contracts

• Maintain and enhance IT infrastructure, security and operation workflows of the group

• Manage various IT projects and vendors

• Provide technical support to business functions and digitalization

• IT governance, documentation and SLA achievement

• IT budget planning and execution

• User training and education

• Team building and ensure team performance

• Perform other duties as assigned by the supervisor

Requirements

• Bachelor Degree or above in Computer Engineering, Computer Networking, Information Technology or related discipline

• Preferably with ITIL, CISSP, PMP, CCNA or other relevant certification

• At least 10 years experiences in infrastructure, IT operations and service delivery management, including at least 5 years in a dedicated IT leadership or management capacity

• Solid experience in project management and vendor management

• Deep hands-on expertise in firewall, computer networking and infrastructure design

• Good experience on cloud infrastructure and IoT device management

• Effective project planning and execution, with efficient management of associated budgets

• Strong skills in vendor negotiation, technical documentation, stakeholder management, and cross-functional communication

• Technical know-how and hands-on experience on Windows AD, VMware, Firewall, M365 Administration, Wi-Fi, SAN structure, high resilience design, data center, network monitoring, Veeam, Audio-Video control system, etc.

• Knowledge on large scale system deployment and DBMS will be an advantage

• Experience on digitalization and office automation will be an advantage

• Team Player and able to work independently

• Good communication and interpersonal skill

• Well problem solving and critical thinking skill

We offer competitive remuneration package, our benefits include:

• 5 days work with flexible working hours

• Performance bonus

• Life & medical insurance

• Birthday Leave, Marriage Leave, Compassionate Leave, Examination Leave, etc.

• Education subsidy

• Staff purchase discount