Assistant Manager Annuities Back Office

• Process performance – as per agreed KPIs
• Quality and productivity Improvement
• Customer Satisfaction
• Level of subject matter expertise
• Process minimum transaction to sustain process knowledge

• Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements.
• Provide coaching and feedback to team members to enable them to improve their performance.
• Assist new hires such that they are productive on the floor in the shortest possible time frame.
• Handle escalations.
• Provide inputs on process and system to the team members.
• Client Interaction, where required at the level of Supervisors.
• Ensure compliance with internal policies and procedures, external regulations and information security standards.
• Collect and provide data required for various audits.
• Ensure that all agents in their process know their goals and how they are linked to the Organization’s quality policy.
• Drive CSR in team and participate per organization requirements
• Resolve conflict in the team

Groom team members for next level, foster team bonding

4 + rating, Handing team of 15+ resources, Have annuity knowledge