Assistant Manager
Position objective
- Ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales
- Assisting the store manager in efficient and profitable operation of the store, in accordance with the company policies and procedures
- End to end store responsibility in absence of store manager
- Promote the loyalty program of the company for maximizing loyalty and repeat sales
- Provide feedback to the store manager and area manager with regards to employees and products
Key responsibilities
- Must be fashionable / well-groomed and possess up-to-date product knowledge to ensure minimal stock loss
- Maintains knowledge of new product, trend and fashion directives at all times in order to effectively respond to and anticipate customer needs
- Ensuring the retail staff has the skill to provide highest levels of customer service for maximizing the sales
- Assisting the store manager in implementation of operating procedures at the store as per the company standards
- Ensure the brand and company’s policies and procedures are adhered by all the staff at all the times
- Regularly audits own store administration and resolve any issues
- Manage the daily roster, leave and grievances of the retail staff
- Maintain the visual merchandising standards at the stores all the time as per set VM standards
- Promote the club apparel loyalty program of the company for repeat sales
- Provide feedback to the store manager and/or area manager with regards to the employees and products
- Ensure awareness and vigilance at all times of security in the store without any negligence
- Must be updated about the various brands of the group for suggestive selling to the customers
- End to end store responsibility in absence of store manager
- Must be physically fit to stand for extended hours and heavy lifting