Assistant Manager- Cleaning Services Rockland/Westchester
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Description
- Customer Service - Manages difficult customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Planning/Organizing - Prioritizes and plans cleaner work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules cleaners and their tasks. Oversee the organization and prioritization of the workflow at the job site, assigning cleaners appropriately to routine duties and special projects. Communicates job site needs to Cleaning Company Manager including supplies, staffing requirements, etc. Completes documentation as required, including payroll, incident reports, quality assurance reports, etc.
- Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Make regular inspections of buildings for cleanliness, neatness, and functionality. Suggests changes in working conditions and use of equipment to increase efficiency of work crew. Review supplies in janitor closets and cleaning carts to ensure that they are using approved list of chemicals and properly labelled.
- Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly. Fills in for cleaners/supervisors as necessary to maintain contract standards.
- Inventory- Monitor inventory levels and ensures accurate, on-time submission of monthly supply orders.
- Employee Relations- Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Models appropriate/acceptable social and work skills for cleaners. Works with Employment Services staff (Job Coaches, Employment Specialists, supervisors, etc.) to support and understand the needs of individuals with disabilities in the workplace.
- Knowledge: Demonstrates working knowledge of Operations Manual, Safety Procedures (including OSHA, MSDS, etc.), agency policy and procedures, and is able to communicate their contents to cleaners effectively.
- Advocacy - Demonstrates to customers the effectiveness and profitability of utilizing the Jawonio Cleaning Company and employing individuals with disabilities.
- Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.