Assistant Manager - Community Team (Assassin's Creed)

#### Company Description Ubisoft is a global leader in video games, with teams spread across the world who create original and memorable gaming experiences, from Assassin's Creed to Rainbow Six, Just Dance and many more. We believe that diversity of perspectives drives progress for both players and teams. If you are passionate about innovation and want to push the boundaries of entertainment, join our adventure and help us create the unknown! #### Job Description The Community team is responsible for activities aimed at fostering player engagement across all community channels, including content creation and the analysis of player opinions and feedback. The Assistant Community Manager will oversee the daily activities of a team of community managers working on a game portfolio assigned to them. This position supports the Community team by managing the growth, development and performance of the community managers in the relevant portfolio. In addition, the assistant manager takes part in cross-functional projects and initiatives specific to certain games. **WHAT YOU WILL DO** - Support the portfolio lead in the daily management and operations of the community team for an assigned game portfolio. Make recommendations to improve processes and performance, acting as a catalyst for operational excellence. - Lead a team of community managers, including day-to-day supervision, review of activities and results, and performance management. - Support the team by assessing its strengths and development needs, providing timely feedback, and developing improvement and training plans. - Foster innovation and a solutions-oriented mindset among community managers to support their autonomy and development. - Develop and maintain best practices and initiatives to support the player community, including, but not limited to: content production practices, quality standards and the team's key performance indicators. - Integrate directives from management, new global processes and best practices from the portfolio's social media manager to establish team standards and training. - Manage team resources, workload, staffing and means to support the portfolio's business objectives. - Analyze annual employee feedback surveys and work with the portfolio lead to develop action plans addressing key issues and pain points. - Establish and maintain relationships with partner teams in community, social media, player support and customer service. - Create a pleasant and collaborative work environment, driven by a shared commitment to improving the Ubisoft player experience and telling the stories of our games. #### Qualifications **WHAT YOU WILL BRING TO THE TEAM** - Intermediate experience in community management or a similar role. - Experience in team management, with a proven track record of leading diverse and distributed teams, is an asset. - Good knowledge of social networks, live streaming and YouTube. - Experience in the video game industry is a major asset.