ASSISTANT MANAGER
Posted
Description
Position Summary
As an Assistant Sales Manager at an Artemis Wax–owned European Wax Center, you lead the front desk sales team and set the standard for the guest experience. You will model strong sales performance, coach and develop our Sales & Guest Experience Associates, and help the Center Manager run the center day to day.
This is a sales leadership role, and great preparation for growing into a Center Manager role with proven success.
This Team Member must uphold the Artemis Wax Core Values:
- We are Team Players
- We Play to Win
- We Bring the Energy
- We are Committed
Responsibilities: Essential Job Functions
Sales and People Leadership
- Model sales performance and coach and develop our Sales & Guest Experience Associates.
- Meet your sales goals for service packages and memberships, and help the team meet theirs.
- Foster a guest-centric environment in a fast-paced setting. As the first and last impression of every visit, set the standard for the guest experience and hold the front desk team accountable to it.
- Lead by example at the front desk: follow check-in and booking procedures, schedule accurately, and keep conversion and prebooking at company standards.
- Manage the center day to day when the Center Manager is not there.
- Meet regularly with the Center Manager to set direction and review performance. Provide recognition and feedback to the team.
- Ensure the center meets brand standards at all times.
Business Results
- Help manage the center’s performance across revenue and sales performance metrics.
- Review results daily, coach the right behaviors, and plan ahead.
- Create action plans with the team to improve daily, weekly, monthly, and annual performance.
- Help manage guest traffic, conversion, and staffing to deliver strong results.
- Support center operations, including payroll, ordering, and compliance.
- Review the appointment schedule to catch and correct booking errors.
- Assist with processing membership payments as assigned by management.
Qualifications
- One year of supervisory or leadership experience in a sales role
- Bachelor’s degree or equivalent related experience
- Proficiency in Microsoft Office
- Demonstrated results-oriented leadership
- Self-motivated and process focused
- Team member centric. Professional and committed to our values.
- Outstanding communication skills
- Fun. You must have fun.
Work Environment
- Must be able to work effectively in a fast-paced environment, communicate with others, and accept constructive feedback from direct supervisors.
- Must be able to change activities often and cope with interruptions.
- Must be able to stand or sit for up to 8 hours per day.
- Must be able to move between several tasks happening at the same time.
- Must be able to lift up to 30 lbs. occasionally.
- Talking and hearing occur continuously when communicating with guests, team members, and leadership.
- Job duties, tasks, and schedule may change to meet the needs of the business. Full availability is required.
Benefits
- 401(k)
- Health insurance
- Dental insurance
- Vision insurance
- Flexible spending account
- Paid time off
- Employee discount
Receipt and Acknowledgements
I acknowledge and understand that:
- Receipt of the job description does not imply nor create a promise of employment, or an employment contract of any kind and that my employment is at-will.
- The job description provides a general summary of the position, however, is not all-inclusive. I know of no limitations which would prevent me from performing these functions with or without reasonable accommodation. I further understand that it is my responsibility to inform my supervisor at any time that I am unable to perform these functions.
- Job duties, tasks, work hours and work requirements may be changed from time to time as business need dictates.
- Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies, procedures, rules and regulations of Artemis Wax.