Assistant Manager
The Credit Control & Debt Management Analyst is responsible for managing aged debt, broker statement reconciliations, premium collection activities, and debt recovery processes within the insurance operations environment.
Key Responsibilities
- Review and reconcile inbound and outbound broker statements to ensure accuracy of outstanding balances and overdue debt positions.
- Monitor aged debt portfolios and proactively drive collection activities through structured follow-up processes.
- Investigate policy-level discrepancies by reviewing policy documents, premium records, payment schedules, and related supporting documentation.
- Analyze and validate key policy information including UMR, broker details, client information, premium amounts, brokerage, signed lines, and deductions.
- Maintain accurate debt records, comments, and audit trails within debt management systems.
- Manage broker communications and respond to queries within agreed turnaround times.
- Escalate unresolved collection issues and complex queries to onshore stakeholders as required.
- Investigate and validate payment statuses for fully paid, partially paid, and outstanding accounts.
- Coordinate with brokers, underwriters, and internal stakeholders to obtain missing documentation and resolve account discrepancies.
- Review upcoming due accounts and ensure debt records are updated with current and accurate information.
- 6 - 9 years’ experience in Insurance Credit Control, Accounts Receivable, or Debt Management.
- Exposure to Lloyd's / London Market insurance processes preferred.
- Experience working with broker statements, statement of accounts (SOA), premium collections, and debt recovery activities.
- Familiarity with insurance finance systems and debt management platforms.