Assistant Manager - Groups & Events
Posted
Description
- Maintain complete and supported records of all sales agreements, contract and quotes for the hotel as per Sofitel Policies and Procedures.
- Have a good understanding of contribution margins of each product results and work with respective heads of departments to maximize Operating results.
- Achieve Sales goals and upsell targets for Food and Beverage as well as Rooms revenue and other income as set by Director of Sales.
- Ensure that all sales contracts follow the established Hotel Policies & Procedures and are based and sound commercial judgment.
- Ensure that the Events team projects a warm, professional and welcome image.
- Conducts daily sales calls and arranges site inspection trips to the hotel for Groups clients.
- Able to respond quickly to client enquiries and closely follow up on all business leads, prompt
- communication with the Be Inspired team for a quick turnaround.
- Able to support the hotel’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
- 2 to 3 Years Experience in hotel sales.
- Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
- Excellent selling capability and an ability and desire to coach selling techniques to their team
- Excellent organizational and planning skills