Assistant Manager Housekeeping
Assistant Housekeeping Manager - US Authorized Worker only
Cheeca Lodge & Spa – Islamorada, Florida Keys
Join our award-winning team at Cheeca Lodge & Spa, a 4-diamond luxury resort in the heart of the Florida Keys. We are currently seeking a dedicated Assistant Housekeeping Manager to support the leadership of our housekeeping operations. This individual will play a key role in maintaining the exceptional cleanliness, service, and presentation of our guest rooms and public areas while supporting a high-performing team in a fast-paced hospitality environment.
Position Overview
Job Title: Assistant Housekeeping Manager
Reports to: Director of Housekeeping
Classification: Full-Time, Hourly / Non-Exempt
Key Responsibilities
Team Supervision & Daily Operations
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Assign daily tasks to Room Attendants and Housepersons, ensuring optimal coverage and productivity across all floors and resort areas.
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Perform room inspections to ensure cleanliness standards, guest readiness, and maintenance needs are consistently met.
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Coordinate closely with the Front Desk and Engineering teams regarding room status, maintenance requests, and VIP arrivals.
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Maintain compliance with safety and health regulations, including monitoring of storage areas, carts, and equipment.
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Train, coach, and mentor housekeeping staff, supporting a culture of accountability, positivity, and pride in service.
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Monitor inventory of cleaning supplies, linen, and guest amenities; assist in ordering and stocking supplies as needed.
Guest Experience & Quality Assurance
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Handle guest requests and service recovery professionally and promptly.
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Support the execution of deep cleaning schedules, room maintenance, and special cleaning projects.
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Ensure VIP rooms are properly prepared and amenities replenished.
Administrative & Reporting Duties
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Conduct daily briefings, communicate updates and goals to the team, and participate in monthly departmental meetings.
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Assist with maintaining accurate logs of room inspections, guest feedback, lost & found, and staff performance.
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Participate in ongoing departmental improvement efforts, including process enhancement, sustainability, and service innovation.
Requirements
Education & Experience
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High School Diploma or GED required.
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Minimum 3 years of experience in a housekeeping supervisory management or lead role, preferably in a resort or luxury hotel environment.
Skills & Qualifications
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Strong knowledge of housekeeping operations and standards.
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Proficient in using hotel systems (PMS) and Microsoft Office Suite.
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Ability to multitask and remain calm under pressure in a fast-paced environment.
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Exceptional attention to detail and organizational skills.
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Strong interpersonal and communication skills; bilingual a plus.
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Ability to lead by example and support a team-focused culture.
Why Join Cheeca Lodge & Spa?
Our iconic resort is known for its lush 27-acre property, turquoise waters, barefoot luxury, and legendary service. As part of the Cheeca team, you’ll enjoy working in a beautiful environment with a supportive management team and opportunities to grow.
Full-Time Team Member Benefits Include:
401(k) with employer matching and immediate vesting after 90 days
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Company-paid Life, Short-Term and Long-Term Disability Insurance
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Resort Dining Discounts
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Complimentary Meals every Shift
- 401(k) with employer matching and immediate vesting after 90 days
- Medical, Dental, and Vision insurance.
- Paid Time Off 18 days