Assistant Manager - The Y

SUMMARY: The Assistant Store Manager is responsible for supporting the Store Manager in overseeing and managing all aspects of store operations to ensure alignment with Company standards and expectations. This role involves supporting all aspects of store performance, with primary focus on people, customer service, store contribution, and adherence to shrink reduction initiatives. The Assistant Store Manager will lead, guide, and support a team to achieve sales and profit goals while prioritizing exceptional customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Exceptional Team Building

• Assist in the recruiting and selection of highly talented individuals and develop succession plans to support the company's growth objectives.
• Ensure consistent application of performance management practices, including performance appraisals, counseling, and development plans. Maintain compliance with company HR policies and procedures.
• Address employee relations issues in partnership with your Store Manager and District Manager.
• Prioritize safety by upholding company safety policies and ensuring the well-being of advisors and customers.

Exemplary Customer Service

• Support the Store Manager in addressing service issues within assigned store.
• Respond promptly and effectively to all customer inquiries.
• Ensure a high level of customer service excellence is achieved consistently and daily.

Financial Responsibility

• Support management in monitoring actual expenditures to stay within budgetary constraints.
• Assist in controlling payroll hours to align with the budget while adjusting to changing business trends.

• Support and maintain a safe, accident-free environment for customers and advisors by adhering to state, local, and federal regulations.

Merchandising & Inventory

• Support and assist in championing loss prevention initiatives and awareness programs. Assist in meeting company shrink reduction goals.
• Oversee proper merchandising presentation and organization in accordance with the company's guidelines and processes.
• Identify and escalate inventory discrepancies as needed.

• May perform other duties as assigned and/or required.