Assistant Manager - Utilization Manager Medical Case Build PH
Role/ Responsibilities
• Serves as a content model expert and mentor to the team regarding practice standards, quality of interventions, problem resolution and critical thinking
• Monitor transactions with an ongoing basis and take corrective steps where necessary or make incremental improvements.
• Assist new hires such that they are productive on the floor in the shortest possible time frame
• Provides inputs on process and system to the team members.
• Client Interaction, where required at the level of Supervisors.
• Ensure compliance with internal policies and procedures, external regulations and information security standards.
- Oversee and manage day-to-day operations to ensure all metrics are met, revenue are maximized and monitor team performance as per agreed KPIs
- Communicates productivity expectations, balance workload (e.g., daily team meetings to discuss new updates), monitor efficiency and initiate control measures to minimize variances in workload over time
- Monitor transactions with an ongoing basis and take corrective steps where necessary or make incremental improvements
- Provide coaching and feedback to team members to enable them to improve their performance
- Ensures the team's understanding and use of information system capability and functionality
- Provide inputs on process and system to the team members.
- Articulate performance expectations and team objectives while collecting and interpreting balanced measure to evaluate individual staff and team performance
- Ensures compliance with internal policies and procedures, external regulations and information security standards
- Establish an environment and work style that promotes the concept of teamwork, cross product integration, and continuum of care thinking that results in strong performance
- Ability to work in a continually challenging environment
- Good written and verbal communication skills
- Good leadership skills
- Customer Service oriented
- Quality oriented
- Empathy for effective on the job coaching and feedback
- Understanding of end-to-end processes and appreciation of critical parameters
- Registered nurse with at least 1 year of clinical and/or UM experience
- Ability to interpret assignments and understand department strategy
- Adaptable with the ability to thrive in a fast paced environment with strong attention to detail
- Capacity to multi-task, including use of multiple computer applications simultaneously
- Effective verbal and listening communication skills
- Experience making decisions and working independently with little supervision
- Must be passionate about contributing to an organization focused on continuously improving consumer experiences