Assistant Outlets Manager

We are looking for an Assistant Outlets Manager

At Hyatt Regency Amsterdam, green is more than just a color, it’s our commitment. Situated near the lush Oosterpark and Hortus Botanicus, one of the world’s oldest botanical gardens. We bring the beauty of the great outdoors inside, creating an award-winning living interior.

Mama Makan\: the taste of Indonesia

The vibrant Plantage neighborhood has a rich Indonesian history, trading in exotic spices in days gone by. Therefore, it's no surprise that one of the most authentic Indonesian restaurants is part of the Hyatt Regency experience. Mama Makan seamlessly blends in with the hotel lobby, connecting guests to a very special experience. Guests can savor the flavors of Indonesia while learning from our Indonesian team about the spices and stories behind each dish, creating a truly unique journey. You haven’t really had a “rijstafel” until you’ve eaten at Mama Makan!

Your role at the Regency

· Managing the Restaurant, alongside and in the absence of the Restaurant and F&B Manager;

· Assisting the F&B Manager with creative suggestions and ideas;

· Maintaining a strong authentic presence on the floor;

· Leading and coaching the team towards exceptional guest service and employee satisfaction results;

· Frequently verifying that only fresh products are used in food and beverage preparation;

· Having thorough knowledge and understanding of all menu items, and the ability to recommend combinations and upsell alternatives;

· Ensuring that the outlets are kept clean and organized, both at the front as well as the back of house;

· Resolving complaints as appropriate, maintaining a high level of customer satisfaction;

· Ensuring that all associates are trained on all relevant tasks;

· Participating in the selection of new employees;

· Assisting in the inventory management and ongoing maintenance of hotel operating equipment and other assets, including establishing par stocks, equipment care and maintenance;

· Taking responsibility of resolving the discrepancy in beverage inventory and bill settlements;

· Exposing at all times a positive and motivated attitude and exercising self-control;

· Assisting in giving employees regular feedback on their job performance where needed.