Assistant Project Manager

We are a retail technology company providing integrated POS and accounting software solutions to retail and F&B brands and businesses across Malaysia. We are committed to system reliability, service excellence and long-term client partnerships.

Key Responsibilities

• Manage corporate and dealer accounts, serving as the main point of contact for project coordination and client relationships.

• Work with clients and management to define project requirements, scope, timelines, milestones, and deliverables.

• Support pre-sales activities, including preparing product demonstrations, gathering requirements, and drafting Scope of Work documents.

• Plan and coordinate project tasks across teams, monitor progress, and follow up to ensure timely delivery.

• Identify project risks and delays, recommend solutions, and escalate issues when necessary.

• Coordinate with internal Product & Program teams on client requests, system enhancements, and delivery timelines.

• Improve customer onboarding processes and service procedures to support a smooth transition to system use.

• Prepare user guides, training materials, and other resources to help clients understand and use our solutions.

• Provide product guidance and coordinate with Support and Product teams to resolve complex issues and corporate client escalations.

• Lead project meetings and provide regular updates to clients, management, and other stakeholders.

Requirements

• Diploma or degree in Information Technology, Computer Science, Business Administration, Project Management, or a related field.

• At least 3 years of relevant experience in IT project coordination, software implementation, corporate account management, or a similar role.

• Experience with POS systems, accounting software, or retail and F&B technology solutions would be an advantage.

• Strong project planning and organizational skills, with the ability to manage multiple accounts and deadlines.

• Good understanding of requirements gathering, project documentation, and software implementation processes.

• Excellent communication and relationship management skills, with confidence in conducting client meetings and presentations.

• Strong problem-solving skills and the ability to manage client expectations and coordinate issue resolution.

• Ability to coordinate cross-functional teams, and follow through on commitments.

• Proficiency in Excel, presentation software, and project management tools.

• Willingness to travel to client sites when required.