Assistant Store Director

POSITION SUMMARY

The Assistant Store Director supports the Store Director in leading the overall operation of the store. This position helps drive sales and operational results, ensures a high level of customer service, develops associates and department leaders, and supports compliance with company policies and procedures. In the Store Director’s absence, the Assistant Store Director assumes responsibility for store operations and provides leadership across all departments.

DUTIES AND RESPONSIBILITIES Leadership & Customer Experience

• Supports the Store Director in leading daily store operations and executing company priorities.
• Promotes a customer-focused environment and ensures associates provide friendly, responsive, and knowledgeable service.
• Addresses and resolves customer concerns in a professional and timely manner.
• Provides visible leadership throughout the store and serves as a resource for department managers and associates.
• Communicates store goals, expectations, promotions, and operational priorities to store teams.
• Assumes responsibility for store operations in the absence of the Store Director.

Sales & Business Performance

• Supports achievement of store sales, profitability, labor, and expense goals.
• Reviews operational and financial results to identify opportunities for improvement.
• Partners with department managers to develop and execute plans that improve sales and operational performance.
• Monitors product availability, inventory levels, merchandising, and promotional execution.
• Supports efforts to reduce shrink, control expenses, and protect company assets.
• Helps ensure appropriate staffing and scheduling based on business and customer needs.

Talent Management

• Supports recruiting, interviewing, hiring, onboarding, and retention efforts.
• Coaches and develops department managers, supervisors, and associates.
• Provides ongoing feedback, recognition, and performance coaching.
• Helps establish clear expectations and holds associates accountable for operational standards.
• Identifies development opportunities and supports succession planning for store leadership positions.
• Promotes associate engagement, teamwork, accountability, and a positive work environment.
• Partners with store leadership to address staffing and training needs.

Store Operations & Merchandising

• Oversees daily operations across store departments.
• Ensures departments meet company standards for merchandising, cleanliness, organization, product quality, and customer service.
• Supports execution of merchandising plans, promotional programs, and company initiatives.
• Monitors receiving, stocking, rotation, pricing, inventory control, and product availability.
• Conducts store walks to identify operational opportunities and follows up with department leadership.
• Ensures the store is maintained in a clean, organized, safe, and customer-ready condition.
• Coordinates with department managers to resolve operational issues and improve execution.

Safety, Food Safety & Compliance

• Supports compliance with company policies, procedures, and applicable regulatory requirements.
• Promotes a safe working and shopping environment for associates and customers.
• Ensures food safety, sanitation, and product-handling standards are consistently followed.
• Identifies and addresses safety hazards and operational concerns.
• Supports required audits, inspections, documentation, and compliance activities.
• Reinforces loss prevention, cash-handling, and asset protection procedures.

Communication & Execution

• Partners closely with the Store Director and department leadership to execute store priorities.
• Communicates expectations clearly and follows up to ensure completion.
• Provides updates to the Store Director regarding staffing, operations, customer concerns, and business performance.
• Supports implementation of company programs, initiatives, and operational changes.
• Collaborates with district leadership and support teams as needed.
• Ensures department leaders and associates have the information and resources necessary to execute expectations.

· Access to up to 50% of your earned wages before payday, via our partnership with Stream