Assistant Store Manager

We are looking for an amazing Assistant Manager to support the Bristol Manager & team! As an Assistant Manager at Lucy & Yak, you play a key role in the overall success of the store. You will work collaboratively with the Store Manager to create an exceptional shopping experience that reflects Lucy & Yak’s values and grows our brand community. You are an expert in customer service & shop standards . Within your role you train, develop, motivate and support your team to excel in all areas from day to day operations to smashing your stores KPIs. **_What you'll be doing..._** **Customer-Centric Approach** - Customer obsessed! You will need to become an expert on all things Lucy & Yak - from products and sizing, to sustainability and ethics. - Foster a customer-focused culture within the store, ensuring every interaction exceeds expectations and creates exciting memorable experiences. **Team Development, Coaching & Training** - Lead by example, promoting a positive and dynamic work environment. - Motivate and inspire team members to achieve individual and collective goals. - Provide instant feedback to team members, acting as a coach to enhance individual and team performance. - Support the store manager in recruiting, training, and developing a high-performing team, making sure the team represents the brand in the best way possible. **Sales** - Partner with the Store Manager to meet sales targets and KPIs. - Work with the Store Manager to implement strategies to drive sales growth and enhance the customer shopping experience. **Operational Support** - Oversee daily store operations, including opening and closing procedures. - Support the planning and running of evening and collaboration events, contributing to a vibrant in-store atmosphere. - Create and manage staff rotas to ensure adequate shop floor coverage, including leave approvals. - Support the Store Manager in implementing and maintaining merchandising standards, ensuring the shop always looks as exciting and colourful as well as accessible to our customers. **Stock Management** - Assist with effective stock management to optimise inventory levels. - Contribute to minimising stock discrepancies and ensuring product availability. - Arrange & plan stock takes and recalls with your Store Manager **Community Engagement** - Organise plan & run evening and collaborative events with the Store Manager, contributing to a vibrant in-store atmosphere. - Build an engaged community by connecting with customers both in-store and through social media. **What are we looking for?** - A people person: You thrive on building connections and making customers feel at home. - Friendly and approachable: Your warm demeanour and welcoming attitude are infectious! - Passion for our brand: You're excited about Lucy & Yak's mission, products, and values. - A commitment to excellence: Going above and beyond to ensure customer satisfaction is second nature to you. - Team Coach: You enjoy motivating and coaching a team supporting them to learn and grow, always leading by example and spreading your knowledge and enthusiasm - Previous customer facing supervisory/team management experience is essential - 2yrs of customer facing experience is essential - Strong leadership and team management skills. - Excellent communication and interpersonal skills. - Proven ability to drive sales and achieve targets - Good understanding of social media platforms (Instagram, Facebook, TikTok, etc) - Confident, responsible, adaptable individuals that enjoy the challenge of creative problem solving & thinking on their feet **The fine print** - Salary based on experience - Part time - 30 hr per week - Based inBristol Although this role does not have a closing date we reserve the right to close the advertisement if we receive a large number of applications. _Internal Applicants: Please note we will use current and previous Lucy & Yak managers as a reference during the recruitment process._